Milo Roams

Support

Questions, problems or feedback about Milo Roams? Start with the quick answers below, or send us a message and we’ll reply by email.

Quick answers

Why is Milo showing me a region I'm not in?

Milo opens one region at a time. If you're far from the open region, the list shows that region and says so at the top, and distances are hidden for spots too far to walk. Tap Choose a region to switch.

Why are there so few cafés?

On purpose. Milo picks a small set of specialty coffee and matcha spots and checks each one, so a short list you can trust beats a long one you have to sift. We'd rather show you nothing than something meh.

How does Milo pick and order cafés?

From your taste answers, how well a café's coffee or matcha has been checked, whether it's open now, how far it is and how recently we verified it. Nobody pays for a place on the list.

A café's info is wrong, or it closed.

Open the café's page and tap Report a problem. Tell us what's wrong, and we'll check it and fix it, or hide the café if it closed. You can also use the form below and choose “A café's info”.

How do I turn location on or off?

Open Settings, then Milo Roams, then Location. Location is optional: without it Milo uses your home region and doesn't show distances.

How do I change my taste answers or my distance limit?

In Me, tap Edit on the card at the top to change your drinks, vibe and practical needs. The distance limit and the units are in Settings, the gear on Me.

Who can see my recommendations and my name?

Only you, until you choose to share. Recommendations are private by default. In Me, open the Profile tab and then Profile name to choose a name and make recommendations public, and to make them private again or remove your name whenever you like.

How do I delete my account?

In Me, tap the gear to open Settings, then choose Delete account under Account and confirm. The Privacy Policy explains what is removed and what is kept, and for how long.

I signed in with Apple and hid my email. How will you reply?

We reply to the address you type in the form below, so any address you can read works.

How else can I contact you?

Use the form below, or email [email protected].

Still need help?

Please don’t put anything private in your message.

We’ll reply by email, usually within two working days.

Or email [email protected].

We use your message and email only to answer you, and keep them for up to 12 months, after which your email is removed. See the Privacy Policy.